Elitez India Hiring! Full Time L2 HelpDesk Support Engineer in - Ricebowl

Professional Experience:

• 4–7+ years of relevant experience in application support, systems support, or operations roles.
• Experience supporting production systems in a high-availability or mission-critical environment.

Technical Expertise:

• Strong hands-on experience with: Application log analysis and monitoring tools (e.g. AWS CloudWatch, Grafana, ELK, Google Analytics, etc)
• Linux/Unix environments
• Working knowledge of cloud platforms (e.g. AWS services such as ECS, Lambda, S3, RDS).
• Basic database knowledge (MySQL, PostgreSQL) for health checks and simple queries.
• Basic knowledge on REST APIs, system integrations and authentication design
• Understanding of incident, problem, and change management processes.

Problem-Solving Skills:

• Strong analytical and troubleshooting skills.
• Ability to break down complex incidents into clear, actionable steps.
• Calm and methodical approach when handling production issues under pressure.

Operational Practices:

• Familiarity with ticketing and incident management tools (e.g. Jira, PagerDuty).
• Experience working with runbooks, SOPs, and on-call support rotations (if applicable).

Additional Skills (Bonus Points):

• Experience supporting cloud-native or microservices-based systems.
• Basic scripting skills (e.g. Bash, Python) for automation.
• Experience working in government, regulated, or large-scale enterprise environments.
• Knowledge of disaster recovery and business continuity planning.