AIA Hiring! Full Time Manager, Digital Security in Selangor - Ricebowl

Responsible to provide Level 3 technical support for IAM applications platform and its infrastructure.

• Perform day‑to‑day operation support on the platform hosting IAM applications including system health checks, application performance monitoring, backups & restoration, upgrades, patching, certificates maintenance and issue resolutions.
• Support the resolution of incidents and problems within the team.
• Assist with the resolution of complex incidents.
• Support Change Management in terms of solution upgrade, enhancements, bug fixes and changes to resolve issues within the IAM system.
• Support the resolution on issues highlighted during the IAM system integration testing (SIT), user acceptance testing (UAT) and Production deployments.
• Resolve technical issues, including troubleshooting of secondary components such as infrastructure, networking, database, or scripting issues.
• Support planned and actual disaster recovery test activities for the IAM systems and infrastructure.
• Interact with delivery partners and/or vendors and internal stakeholders as required to achieve objectives.
• Ensure daily operations and system workflows follow global standards and security policies.
• Drive Continuous Service Improvement initiatives to improve service quality, efficiency and compliance.
• Support IAM leaders to maintain and enhance the IAM solution capabilities.
• Demonstrate and apply strong teamwork and communication with other team members.
• Support new service transition (go‑live) from Project to Operation delivery in the Production environment.