TimeTec Computing Hiring! Full Time Customer Success Executive (Parking Solutions) in Selangor - Ricebowl

Key Responsibilities

1. Client Support & Relationship Management

• Serve as a point of contact for assigned clients for day-to-day matters

• Maintain regular communication with clients to ensure satisfaction

• Assist in handling client inquiries, requests, and basic issue escalation

• Build positive working relationships with clients

2. Renewal Support

• Assist in preparing maintenance renewal quotations

• Follow up with clients on renewal status and documentation

• Maintain records of contract expiry dates and renewal pipeline

• Support the team in achieving renewal targets

3. Technical Coordination

• Coordinate with internal technical teams on maintenance schedules

• Track and follow up on maintenance activities for each site

• Ensure updates are communicated to clients in a timely manner

• Escalate delays or issues to the Sales Manager

4. Customer Success & Retention

• Conduct periodic check-ins with clients (calls, emails, or visits)

• Identify early signs of dissatisfaction and escalate accordingly

• Support initiatives to improve customer experience

5. Upsell Support

• Identify potential opportunities for hardware upgrades or system enhancements

• Share leads with Sales Manager or Sales team

• Assist in preparing basic proposals or documentation

6. Administration & Reporting

• Maintain accurate client records, contracts, and communication logs

• Update CRM or internal systems with account activities

• Assist in preparing reports on account status and renewal tracking

Key Performance Indicators (KPIs)

• Renewal Support Rate / Follow-up Timeliness

• SLA Coordination Efficiency

• Customer Response Time

• Customer Satisfaction (feedback / CSAT)

• Accuracy of documentation and reporting

Requirements

Education & Experience

• Diploma or Bachelor’s Degree in Business, IT, Engineering, or related field

• 0–2 years of working experience (fresh graduates are encouraged to apply)

Skills & Competencies

• Good communication and interpersonal skills

• Strong coordination and organizational ability

• Willingness to learn technical concepts (parking systems / IoT)

• Basic problem-solving skills

• Ability to multitask and work in a fast-paced environment