- Penang George Town Pulau Pinang Malaysia
Working Location
Job Description
Responsibilities
Responsibilities:
· Schedules with customers on preventive maintenance activities
· Performs onsite preventive maintenance activities
· Generates preventive maintenance reports
· Uploads preventive maintenance reports to Field Service Management System
· Updates tickets in a timely manner in Field Service Management System
· Provides onsite or offsite support to customers
· Prepares incident reports if required
· Assists in generating problem management reports
· Responsible to carry out basic installations
· Assists in complicated installations & projects that involve multiple products
· Ensures deployment is according to timeline
· Updates installation tickets in a timely manner in Field Service Management System
· Updates Timesheet to reporting manager
Education and Experience:
· Diploma / Degree in Information Technology or equivalent
· No working experience required
· Possess a positive attitude, keen interest in the role and a desire to develop and progress in service delivery
· Ability to work independently and within a team
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