CTC Global Hiring! Full Time Associate Technical Engineer – Systems in Pulau Pinang - Ricebowl

Responsibilities:

·       Schedules with customers on preventive maintenance activities

·       Performs onsite preventive maintenance activities

·       Generates preventive maintenance reports

·       Uploads preventive maintenance reports to Field Service Management System

·       Updates tickets in a timely manner in Field Service Management System

·       Provides onsite or offsite support to customers

·       Prepares incident reports if required

·       Assists in generating problem management reports

·       Responsible to carry out basic installations

·       Assists in complicated installations & projects that involve multiple products

·       Ensures deployment is according to timeline

·       Updates installation tickets in a timely manner in Field Service Management System

·       Updates Timesheet to reporting manager               

Education and Experience:

·       Diploma / Degree in Information Technology or equivalent

·       No working experience required

·       Possess a positive attitude, keen interest in the role and a desire to develop and progress in service delivery

·       Ability to work independently and within a team