- Causeway Bay, Hong Kong Island Causeway Bay Hong Kong Island, Hong Kong Hong Kong
ManpowerGroup Hiring! Full Time Retail Operations Director | 80K | Mobile, notebook, notepad in Hong Kong Island, Hong Kong - Ricebowl
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Job Description
Responsibilities
Responsibilities:
- Define and execute a comprehensive retail operations strategy aligned with overall business objectives
- Lead and inspire a multi‑functional retail organization to consistently deliver revenue targets and operational excellence
- Oversee multiple specialist teams covering areas such as retail training, visual standards, roadshow execution, and field force operations
- Manage nationwide retail execution across consumer electronics categories including televisions, mobile devices, home appliances, and IT products
- Take ownership of a large‑scale field force operation, managing and optimising a promoter network of approximately 300 staff
- Drive financial planning activities including budgeting, sales forecasting, and full P&L accountability
- Ensure effective planning and on‑ground execution of promotional events and roadshows
- Establish performance management frameworks, providing ongoing coaching and development for retail leaders and frontline teams
- Analyse sell‑out data, sales performance trends, and in‑store marketing effectiveness to identify growth opportunities
- Build and maintain strong, collaborative relationships with clients to support long‑term business growth and partnership success
- Bachelor’s degree or above in any discipline
- Minimum 10 years of experience in retail or channel operations, with a strong preference for mobile, notebook, notepad, smart wearables
- Prior experience in managing multiple store locations is highly preferred
- At least 6 years in a senior leadership or people management capacity
- Demonstrated ability to lead large teams and manage complex retail environments
- Strong strategic thinking, communication, and stakeholder management capabilities
- Commercially minded with solid financial and analytical skills
- Self‑driven, adaptable, and comfortable operating in fast‑paced and high‑pressure settings
- Proven track record of problem‑solving and driving operational improvements
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