Eque Pte. Ltd. Hiring! Full Time CUSTOMER SERVICE EXECUTIVE [INT-INP-02] in North Region (Singapore), Earn up to SGD 4,100 - Ricebowl

Key Responsibilities:

• Serve as the first point of contact for customer enquiries across phone, email, chat, and digital channels
• Deliver prompt, accurate, and professional responses that consistently meet and exceed customer expectations
• Log, manage, and resolve customer issues efficiently while maintaining the highest standards of service quality
• Process transactions, bookings, and service requests accurately and in a timely manner
• Follow up proactively with customers to confirm resolution and ensure long-term satisfaction
• Escalate complex or sensitive issues to the relevant departments promptly and with clear context
• Maintain accurate and up-to-date CRM records, customer interaction logs, and service documentation
• Support service recovery efforts by identifying root causes of recurring issues and recommending practical improvements
• Collect and consolidate customer feedback to identify trends and contribute to continuous service enhancement
• Collaborate with internal teams to streamline customer service processes and uphold consistent service standards

Requirements:

• Minimum Diploma and above
• Entry level candidates are welcome to apply, training will be provided

Pay: $3,100.00 - $4,100.00 per month

Benefits:

• Additional leave
• Professional development
• Promotion to permanent employee

Education:

• Local Polytechnic Diploma (Required)

Work Location: In person