Strategic Operations Lead (Web3 / Payment Infrastructure)

About the Role

Our client is looking for a Strategic Operations Lead to support cross-functional initiatives across payments, stablecoin infrastructure, and enterprise transaction workflows.

This is a highly cross-functional role sitting between business, operations, product, compliance, and technology teams. The environment is lean, fast-moving, and relatively unstructured, so the ideal candidate should be comfortable operating with autonomy and driving initiatives independently.

The role is less about pure project management and more about coordinating execution, aligning stakeholders, operationalizing initiatives, and helping bridge traditional financial infrastructure with newer Web3 / stablecoin-related payment workflows.

Candidates with exposure across payment infrastructure, crypto exchange operations, stablecoin transaction environments, onboarding workflows, or fintech platform rollouts may find this role particularly relevant.

Key Responsibilities

• Coordinate and drive cross-functional initiatives across business, product, operations, compliance, and technology teams

• Translate operational and business requirements into structured execution plans

• Support rollout and implementation of payment, onboarding, and transaction-related initiatives

• Work closely with internal and external stakeholders including banking partners, payment providers, liquidity partners, compliance teams, and vendors

• Facilitate alignment across stakeholders to ensure smooth execution and delivery timelines

• Support operational scaling and process optimization initiatives

• Coordinate onboarding, KYC/KYB/KYT, and operational workflow discussions where relevant

• Assist with implementation and operationalization of stablecoin or blockchain-related payment initiatives

• Identify operational gaps and help improve workflows, SOPs, and internal coordination processes

• Operate as a key execution bridge across multiple functions within a fast-moving environment
  

Requirements

• Prior experience within fintech, payments, digital assets, blockchain, Web3, or financial infrastructure environments

• Exposure to cross-functional project/programme coordination across business and technical teams

• Familiarity with payment workflows, onboarding operations, transaction flows, or financial infrastructure environments

• Understanding of stablecoin, digital asset, or crypto transaction ecosystems preferred

• Experience working with multiple stakeholders including product, operations, compliance, legal, technology, and external partners

• Comfortable operating in a lean and relatively ambiguous environment with high ownership

• Strong communication and stakeholder management skills

• Able to work independently and drive execution with minimal supervision
  

Preferred Backgrounds

Candidates may come from backgrounds such as:

• Payment infrastructure

• Fintech operations

• Crypto exchange operations

• Web3 product/project operations

• Stablecoin/payment implementation

• Cross-border payments

• Digital asset platform operations

• Enterprise fintech implementation

• Strategic operations / PMO within fintech or Web3 environments
  

Additional Information

• Regional / cross-border exposure is advantageous

• Experience across both TradFi and Web3 environments would be highly relevant

EA Personnel: Sim Ee Targa

EA Reg ID: R1102530

EA Licence No.:24C2359