International French School (Singapore) Hiring! Full Time IT-SUPPORT TECHNICIAN in North-east Region (Singapore) - Ricebowl

MISSION

The role of the IT-Support Technician is to provide on-site and remote L1 support to the IFS end-users.

RESPONSIBILITIES

• Installation, configuration, and troubleshooting of end users computing devices devices (PC/iPad/Mac/Chromebooks)
  

• Support end-users (L1 Helpdesk)
  

• Provide Level 1 technical assistance and support for incoming queries and incidents related to end-user issues (hardware and software)
  

• Troubleshoot, diagnose and resolve basic technical hardware and software issues
  

• Troubleshoot and resolve basic network and server access problems for end users
  

• Respond to queries either in person, by email, chat or phone
  

• Logging of all school staff and teachers/students queries in ticketing tool
  

• Track and escalate problems and requests to appropriate IT resources
  

• Investigate and escalate situations requiring urgent attention
  

• Inform management of recurring problems
  

• Follow up with customers to ensure issue has been resolved and close ticket
  

• Document resolutions for knowledge base
  

  
  

SKILLS, ABILITY AND REQUIRED QUALIFICATION

• Minimum of 3-years’ experience in L1 IT Support
  

• Ability to work in shifts (IT-Support operating hours: 7:30am – 6pm)
  

• ITIL certified
  

• Working Experience/ Technical knowledge on the following:
  

• Windows 11
  

• EPSON Touch Projectors
  

• Google Workspace (Gmail/Google Drive/Google Meet/Google Chat)
  

• Windows Active Directory basic user administration
  

• PC imaging (SCCM)
  

• Microsoft Office 2024
  

• Carts Management
  

• Docking station cabling
  

• Ticketing tools (GLPI)
  

• Basic Network knowledge (LAN, Wi-Fi)
  

• Excellent customer service and follow-up
  

• Strong interpersonal skills
  

• Team player
  

• Good command of English language
  

• Able to adapt to changes
  

• Positive “can do” attitude
  

• Multi tasks, attention to details, proactive and flexible
  

  
  

WORK RELATIONSHIPS

• End-users
  

• VIPs
  

• IT Department (L2)
  

• Vendors and contractors (L3)
  

  
  

REPORTING

IT-Support Team Lead

WORKING CONDITIONS

• Ability to work in shifts (IT-Support operating hours: 7:30am – 6pm)
  

• Full time employment on the basis of 40 hours per week
  

• Occasional