See All AI Hiring! Full Time IT Support Specialist - System Administrator - Helpdesk Executive in - Ricebowl

IT SUPPORT & INFRASTRUCTURE CAREER️ IT Support Specialist / System Administrator / Helpdesk Executive ROLE OVERVIEW

Provide technical support, maintain IT systems, and ensure smooth day-to-day technology operations across the organization. As an IT Support Specialist / System Administrator / Helpdesk Executive, you will troubleshoot issues, manage systems, and support users with hardware, software, and network-related problems.

CORE RESPONSIBILITIES️ Technical Support & Troubleshooting

• Respond to IT support requests from users
• Diagnose and resolve hardware, software, and network issues
• Provide first-level and second-level technical support
• Assist with system errors, access issues, and performance problems
• Escalate complex issues when necessary

System & Infrastructure Support

• Install, configure, and maintain operating systems and software
• Manage user accounts, permissions, and access controls
• Support servers, workstations, and IT equipment
• Monitor system performance and availability
• Ensure IT infrastructure stability and uptime

Network & Connectivity Support

• Troubleshoot LAN, WAN, and Wi-Fi connectivity issues
• Assist in network configuration and maintenance
• Support routers, switches, and firewall settings
• Monitor network performance and security
• Coordinate with vendors for network-related issues

Security & System Maintenance

• Ensure systems are updated with patches and security updates
• Support antivirus and endpoint protection tools
• Assist in implementing IT security policies
• Monitor for potential security risks or breaches
• Maintain backup and recovery procedures

User Support & Training

• Provide guidance and training to end users
• Create user manuals and technical documentation
• Support onboarding of new employees (IT setup)
• Assist staff with software usage and troubleshooting
• Ensure smooth user experience across systems

IDEAL CANDIDATE Technical Skills

• Basic understanding of IT systems and networking
• Familiarity with Windows/Linux operating systems
• Knowledge of hardware, software, and troubleshooting methods
• Understanding of TCP/IP, DNS, DHCP basics
• Ability to diagnose and solve technical issues

Personal Attributes

• Strong problem-solving mindset
• Patient and service-oriented attitude
• Good communication skills (technical + non-technical users)
• Detail-oriented and organized
• Ability to work under pressure

REQUIREMENTS

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related field
• Fresh graduates or entry-level candidates are welcome
• Internship or IT support experience is an advantage

Preferred Skills

• Windows Server / Linux basics
• Active Directory and user management
• Office 365 / Google Workspace administration
• Basic networking knowledge (routers, switches, firewalls)
• IT ticketing systems (ServiceNow, Jira Service Desk, etc.)

CAREER PROGRESSION

IT Support Specialist / Helpdesk Executive

️ System Administrator / IT Engineer

Senior System Administrator / Network Engineer

️ IT Manager / Infrastructure Manager

Head of IT / CIO (Chief Information Officer)

WHY JOIN US?

Gain hands-on experience with IT systems and infrastructure

️ Build strong technical troubleshooting skills

Clear career path into IT engineering and management

Exposure to enterprise IT environments

Continuous learning in systems and networking

High-demand technical career foundation

APPLY TODAY

If you enjoy solving technical problems, working with systems, and supporting users, this role is an excellent entry point into the IT industry.

Support systems. Solve problems. Keep technology running.