PERSOL Hiring! Full Time Client Development Specialist in Central Region (Singapore) - Ricebowl

Transform data into actionable client-centric business intelligence through:

• Leverage on MicroStrategy and other Business Intelligence (BI) tools to perform behavioural and demographic analysis of the customer database. Thereby, develop and generate routine reporting for multiple departments/ stakeholders.
  
• Lead the design and development of custom reporting and dashboards to identify new opportunities to increase customer engagement, spend and loyalty.
  
Conduct Performance analysis, not limited to Engagement Return on Investment (ROI), to further understand the success of Client Engagement initiatives.

Execute client communications in the region and drive campaigns according to local needs by:

• Manage the Region Monthly Consumer Campaign Communication, in accordance with business objectives and product marketing priorities.
  
Validate and proofread all communications, respecting local nuances not limited to campaign artwork, product selections, wordings etc
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• Responsible for data quality and cleansing updates, including client merges and client reassignment
  
• Ensure processes, tools, and documentation are in place to support efficient and consistent customer analysis across teams

Deliver on elevated and well executed client engagement initiatives through:

• Support of pre & post organization of global and regional brand experiences, largely including support for management of order platforms and post event reporting and analysis.
  
• Support of pre & post planning and organization of in-store/off -site client engagement activities in the region largely including coordination of related gifts, tools and post event reporting
  
• Management of the client engagement calendar updates across different platforms and ensuring that all activities and results are correctly tracked and updated in real time (Eg. EMT, Wrike, Excel, etc)
  
• Responsible for ordering of all client engagement tools and follow up of delivery, invoicing and payments as per timelines (Eg. Gifts, Catalogues, etc)

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394
R1435126 (Aw Yu Chen)