PERSOL Hiring! Full Time Service Desk Engineer in Central Region (Singapore), Earn up to SGD 4,000 - Ricebowl

Roles and Responsibilities:

• Provides 24x7 Service Desk support as defined by first response/Tier 1 support.
• Provides phone, e-mail. First point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
• Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements.
• Flexible to work in shifts.

CORE COMPETENCIES:

• Analysing, Expertise and Technology
• Delivering Results and Meeting Customer Expectations.
• Achieving Personal Work Goals and Objectives.
• Working knowledge of a range of diagnostic utilities, including incoming transactions/telephone recording monitoring tools/utilities.

EXPERIENCE/KNOWLEDGE & SKILLS:

• Excellent communication skills and telephone manner. (Interpersonal skills, with a focus on listening and questioning skills)
• 0.6 to 1 year’s previous IT Service Desk and/or Call Centre experience required.
• Managing incidents including business expectations and communication
• Strong knowledge of Microsoft based operating systems with emphasis on Windows and Office
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) that has authorized access to the network.
• When the restoration is beyond the scope of the Service Desk Agent, he/she will escalate the issue/problem to proper tier 2 and 3 support team members.
• Develop trends by monitoring and analyzing incoming calls, problems and support requests.
• Perform post-resolution follow ups to help requests.
• Reinforce SLAs to manage end-user expectations.
• ITIL Knowledge will be a plus.

We regret to inform you that only shortlisted candidates will be notified.

Navarro Reyanelle Gelangre | REG No : R1870995

PERSOL SINGAPORE PTE LTD | EA License No : 01C4394

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to .

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