jobs in Royce Dental Group

Royce Dental Group Hiring! Full Time Call Centre Executive in - Ricebowl

Call Centre Executive

Royce Dental Group

Undisclosed

Full Time

Singapore

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Working Location

  • Singapore

Job Description

Responsibilities

Main responsibilities:

  • Handle inbound calls, emails, and social media enquiries related to dental/medical services.
  • Schedule, confirm, and manage patient appointments across multiple clinic locations.
  • Provide accurate information on treatments, procedures, promotions, and clinic policies.
  • Verify patient information and maintain accurate records in the clinic management system.
  • Assist patients with pre-treatment preparation instructions and post-treatment care guidance.
  • Manage urgent cases by escalating to the appropriate clinic staff.
  • Monitor and respond to patient feedback and enquiries on social media platforms.
  • Work closely with clinic teams to ensure smooth patient flow and excellent service standards.
  • Maintain confidentiality of patient information in compliance with PDPA and clinic policies.

Requirements

  • Minimum GCE ‘O’ Level or Diploma; healthcare-related qualifications are an advantage.
  • At least 1 year of call center or front desk experience in dental, medical, or healthcare settings.
  • Strong verbal and written communication skills in English (additional languages a plus).
  • Proficient in using clinic management software, CRM tools, and social media messaging platforms.
  • Able to multitask and manage time effectively in a fast-paced environment.
  • Customer-oriented, empathetic, and able to handle sensitive patient matters with discretion.
  • Willing to work shifts, weekends, or public holidays if required.
  • Knowledge of common dental or medical terms and procedures.
  • Experience handling patient enquiries across multiple communication channels.
  • Calm under pressure and solutions-oriented.

Staff Benefits:

  • Annual Leave, Birthday Leave , Family Care Leave
  • AWS , Performance Bonus
  • Benefits for medical, dental care, personal development, education support and more

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