Full Time CS Agent (Cantonese Speaking) Jobs, in Devloit Kangar - Ricebowl

Responsibilities :

JOB SCOPE :

• Customer Service Agent (CSA) will provide customer service support to Client Customers’

requests for information related to items.

• Support required for post-order support, delivery information, payment information, product pre-orders, product pre-screening calls (where applicable), and general Customer inquiries.
• Assisting Customers by answering queries relating to their order status, changes and delivery

timeframes.

• Demonstrates passion for customer service, ownership of the customer experience and

determination to deliver a comprehensive resolution

• Obsesses over the customer experience and constantly strives to exceed their expectations

Requirements :

• Experience in customer facing environments (phone, chat, in person, etc.) interaction in some

capacity (can include volunteer work, or project work while in school) will be an Advantage.

• SPM/Diploma/Bachelor's Degree Freshers with no experience can also apply
• Able to communicate clearly and effectively, both written and verbal in Mandarin AND

Cantonese both.

• Able to start work on 15th June
• Very Basic English required to apply
• Able to work from Office in Georgetown (Penang)