Senior Manager (Academic Affairs) Hiring! Full Time Executive in - Ricebowl

Job Description

Duties and Responsibilities

Role summary
Support end-to-end administration of the MSc (Robotics) programme from admissions to examinations and graduation-related processing. The role is student-facing and works closely with other department staff, including academic staff, and other NUS units.

Key responsibilities

• Manage two annual admissions cycles (Aug/Jan), handle enquiries, and process applications in GDA3 (document checks, GPA computation, shortlisting, offers), including CDE Global Fellowship Programme applications.
• Prepare admissions listings, follow up action items, and analyse application/offer/acceptance data for reporting to the Programme Manager and Deputy Head (Graduate Programmes).
• Administer CourseReg configuration and operations (enrolments, add/drop, appeals, capacity reviews, workload and prerequisite checks).
• Manage student administration matters (e.g., candidature, LOA, workload conversion, credit transfers, tuition fee queries) and handle appeals with escalation as needed.
• Coordinate examinations logistics and processing (invigilation, exam requirements, printing/collation of papers, script checking, exam duties, CA/exam marks collation/verification).
• Prepare BOE materials and exam reports; support graduation checks and coordinate graduation processing with the Dean’s Office.
• Work with other department staff to organise welcome talks; attend to walk-in queries; inform the website administrator of programme updates and verify published information for accuracy.
• Perform other ad-hoc duties as assigned.

Qualifications

• Degree holder, preferably with working experience in higher education/programme administration.
• Proficiency in using administrative software and tools (e.g. Microsoft 365 (Teams/SharePoint/Excel)), with a willingness to learn and adopt new technologies as needed.
• Strong communication and interpersonal skills, able to coordinate across stakeholders.
• Strong organisational skills with attention to detail, able to manage multiple deadlines and interpret/apply academic policies.