Amaris Consulting Hiring! Full Time Technical Support Engineer (Data focus) in Federal Territory - Ricebowl

JOB SUMMARY

We are hiring a Technical Support Engineer (Data focus) to provide user-facing support to global end users. This role is critical in ensuring production system stability, incident resolution, and seamless user experience. It requires excellent English communication skills, strong technical fundamentals, and the ability to troubleshoot across APIs, databases, and distributed systems. You will act as a primary L2/L3 support contact, handling incidents, communicating with international users, and collaborating with engineering teams to maintain high system availability.

ABOUT THE JOB

• Provide L2/L3 user-facing support for production applications used by global users.
• Handle incidents via ticketing systems, chat, or calls with clear and professional English communication.
• Troubleshoot and resolve issues within SLA, ensuring minimal business impact.
• Escalate to L3 teams with well-documented findings and analysis.
• Monitor application and system health; proactively identify risks.
• Perform root cause analysis (RCA) and contribute to continuous improvement.
• Support integrations via REST APIs using tools like Postman.
• Write and optimize SQL queries for:
• Data validation
• Production troubleshooting
• Performance tuning
• Analyze logs and system behaviour across application layers.
• Maintain documentation (tickets, knowledge base, runbooks).

ABOUT YOU

• Bachelor’s degree in Computer Science, Information Technology, or related field is a plus
• 2–3 years of experience in Application Support, Production Support, or similar environments (L2/L3 support)
• Proficient in SQL, including complex queries (joins, filters), with a good grasp of indexing and query optimizations
• Strong understanding of RESTful APIs, including methods, status codes, and debugging; hands-on experience with tools such as Postman
• Solid troubleshooting and analytical thinking skills, with a structured and logical approach to problem-solving
• Familiar with ITIL practices and ticketing tools such as Jira, ServiceNow, or similar platforms
• Experience supporting business applications, ideally in a global setup, is a plus
• Fluent in English with excellent verbal and written communication skills; able to clearly explain technical issues to non-technical users
• Strong communication and interpersonal skills
• Customer-focused mindset with strong service orientation
• Proactive, accountable, and customer-focused, with a strong ownership mindset
• Malaysia Native Only

Work Location: In person