Ikonik Eye Specialist Centre Hiring! Full Time Customer Service Executive in Federal Territory, Earn up to MYR 4,000 - Ricebowl

WHAT WE OFFER:

• Competitive salary with performance-based allowance and incentives.
• Normal office working hours (no overnight shifts).
• More than 10 monetary & non-monetary benefits for staff and family.

(Terms & conditions will be explained to shortlisted candidates.)

PRIMARY SCOPE (Training Provided):

• Deliver optimum service quality to patients via phone, online platforms, and face-to-face interactions.
• Act as the frontline representative — responsible for patient registration, dispensing and administrative matters.
• Manage patient flow efficiently and assist patients throughout their journey at the centre.
• Attend enquiries across all active IKONIK platforms and convert them into confirmed appointments.
• Work based on KPI targets set by management. All performance will be measured and evaluated.

SKILLS & ATTRIBUTES WE LOOK FOR:

• Fit physically, mentally & emotionally
• Able to work in an intensive, fast-moving healthcare environment.
• Strong communication skills with excellent phone etiquette and PR skills.
• Target-driven and performance-oriented mindset.
• Disciplined, responsible and attentive to detail.
• Good listening skills and customer-focused approach.
• Able to work independently and build collaborative relationships within a team.

REQUIREMENTS:

• Education : SPM and above.
• Minimum 2–3 years working experience in Customer Service.
• Excellent command of English (spoken & written).
• Must be committed to a 6-day workweek (including full-day Saturday) during probation (Transition to a 5-day workweek upon confirmation)
• Open to all races — we value diversity.

Job Type: Full-time

Pay: RM2,500.00 - RM4,000.00 per month

Education:

• STM/STPM (Preferred)

Experience:

• customer service: 3 years (Preferred)

Work Location: In person