Bersatu Capital Hiring! Full Time Customer Service Executive (Project - System Support) in Selangor, Earn up to MYR 3,500 - Ricebowl

Job Summary

We are looking for a proactive and detail-oriented Customer Service Executive to support internal stakeholders, including Sales Agents, Sales Admin, and related departments. The role is responsible for handling project-related and system-related enquiries, preparing FAQs and Q&A materials, and ensuring smooth communication between departments.

Key Responsibilities

Project Support

• Respond to enquiries from Sales Agents regarding project information, unit availability, pricing, promotions, rebates, and booking status.
• Prepare and maintain project-specific Q&A documentation for all ongoing and upcoming projects.
• Coordinate with relevant departments to obtain accurate project updates and information.
• Assist in resolving project-related issues and escalate complex cases when necessary.
• Ensure agents receive timely updates on project launches, campaigns, and policy changes.
• System Support
• Handle enquiries related to sales and booking systems.
• Assist users with login issues, booking submissions, document uploads, and system navigation.
• Record, monitor, and follow up on reported system issues.
• Liaise with the IT team and system vendors to resolve technical issues.
• Prepare and update system user guides, FAQs, and troubleshooting materials.
• Documentation & Reporting
• Develop and maintain comprehensive Q&A databases for projects and systems.
• Prepare reports on enquiries, issues raised, and resolution status.
• Ensure all records and communications are properly documented and updated.

Requirements

• Diploma or Bachelor's Degree in Business Administration, Customer Service, Property Management, Information Systems, or related fields.
• 1–3 years of experience in customer service, sales support, property development, or system support.
• Strong communication and interpersonal skills.
• Good problem-solving and coordination abilities.
• Proficient in Microsoft Office applications.
• Experience in property development, sales administration, or CRM/booking systems is an added advantage.
• Able to work independently and in a team environment.

Key Skills

• Customer Service
• Project Coordination
• System Support
• Problem Solving
• Documentation Management
• Communication Skills
• Attention to Detail
• Microsoft Office

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Dental insurance
• Flexible schedule
• Free parking
• Health insurance
• Opportunities for promotion
• Professional development

Work Location: In person