Ikonik Eye Specialist & General Health Centre Hiring! Full Time Sales Consultant in Federal Territory, Earn up to MYR 5,000 - Ricebowl

WHAT WE OFFER:

• Competitive basic salary with performance-based commission and incentives
• Structured working hours (normal office hours, no overnight shifts)
• More than 10 forms of monetary and non-monetary benefits for you and your family (Terms and conditions apply — explained to shortlisted candidates)

QUALIFICATION & WORK COMMITMENT:

• Minimum 1–3 years' experience in inbound sales, customer-facing sales, or phone-based conversion roles — experience in a healthcare or clinical setting is a strong advantage
• Skilled in lead tracking, call logging, and maintaining accurate pipeline records
• Comfortable managing a high volume of inbound enquiries and committed to converting every qualified lead into a confirmed appointment

JOB DESCRIPTION & RESPONSIBILITIES:

This is an inbound-first role. Your primary focus is on incoming leads — answering calls, responding to enquiries, and converting warm prospects into booked appointments. Outbound calling is a supporting activity to ensure no lead goes cold or unattended.

• Attend to inbound calls and enquiries promptly — ensuring every prospect receives a responsive, professional, and informative experience
• Convert inbound enquiries into confirmed appointments by presenting eye care packages, treatments, and promotions in a clear and trustworthy manner
• Follow up on warm leads who have not yet confirmed — including via outbound calls — to ensure no prospect is left unattended
• Handle objections professionally and guide prospects through the decision-making process with empathy and confidence
• Maintain accurate, up-to-date lead records in the CRM system and report conversion performance regularly
• Conduct outbound calls to re-engage existing leads, confirm upcoming appointments, and support daily follow-up tasks as needed

SKILLS & ATTRIBUTES TO SUCCESS:

• Naturally responsive and service-oriented — answers every enquiry with urgency, warmth, and professionalism
• Strong conversion mindset — understands that inbound leads are already interested, and focuses on removing barriers, not pushing
• Excellent follow-up discipline — never lets a lead go cold, whether inbound or outbound
• Proven adherence to call SOPs and documentation discipline
• Efficient at managing daily lead queues, follow-up tasks, and CRM updates
• Strong sense of ownership — ensures every lead is updated, every call is logged, every day
• Exceptional verbal communication in both English and Bahasa Malaysia
• Meticulous in recording call notes, outcomes, and next actions

Job Types: Permanent, Contract

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person