Accela Talent Hiring! Full Time Retail Sales Manager in Federal Territory - Ricebowl

Role: Sales & Business Development Manager

Location: Malaysia (Kuala Lumpur)

Working arrangements: Flexible working arrangement (WFH initially; potential transition to co-working space)

Reports to: Founder & CEO (Singapore-based)

*This role requires prior knowledge or experience in jewellery and gemstones

About Our Client

Our client is an award-winning jewellery house known for its unique, gender-neutral creations and timeless craftsmanship. Each piece embodies individuality and versatility, featuring pearls, diamonds, and coloured gemstones of exceptional quality.

About the Role

They are seeking an entrepreneurial and commercially driven individual to lead the development of their Malaysia market for a fine jewellery brand.

This is a unique opportunity to build a market from the ground up, defining the go-to-market strategy, establishing key partnerships, and driving sales performance in a high-touch, luxury environment.

As the first hire in KL, Malaysia, you will operate with a high degree of autonomy while working closely with regional leadership.

Key Responsibilities

Market Development & Strategy

• Define and execute the Malaysia market entry and growth strategy
• Identify target customer segments and sales channels
• Recommend and test new approaches to drive brand presence and revenue

Sales Ownership & Performance Management

• Own and deliver sales targets for Malaysia and Singapore
• Build and manage a sales pipeline, including forecasting and reporting
• Track monthly performance and continuously refine sales plans

Business Development & Partnerships

• Identify and develop relationships with multi-brand retailers, partners, and collaborators
• Lead and execute pop-ups, trunk shows, and private client events
• Work with external partners (e.g. PR agencies, event partners) to drive brand visibility

Client Development

• Build and nurture relationships with high-value clients
• Deliver a personalised, high-touch sales experience aligned with luxury standards

Operations & Market Setup

• Establish foundational processes (CRM, reporting, client follow-up)
• You are expected to operate the company’s systems, including the POS system, CRM database, as well as other systems which may be implemented from time to time. You are to maintain accurate sales entries. While the CRM process remains manual, this role is responsible for updating client records promptly and accurately to ensure seamless engagement.
• Manage day-to-day operations independently in the initial phase
• Contribute to longer-term plans for a physical presence

Requirements

• Proven experience in sales and/or business development within luxury, fine jewellery, or high-value consumer segments
• Experience covering or working across the Malaysia and Singapore markets
• Demonstrated ability to build or grow a market, business unit, or client base
• Strong commercial acumen with experience managing targets, forecasting, and pipelines
• Hands-on experience with clienteling, events, or relationship-driven sales

Profile We’re Looking For

• Entrepreneurial mindset with the ability to operate independently
• Comfortable working in a start-up-like environment with ambiguity
• Strong relationship builder with a network or ability to develop one quickly
• Resourceful, proactive, and execution-focused
• Culturally adaptable; able to balance brand standards with local market nuances

Additional Information

• This is an individual contributor role in the initial phase
• Flexible working arrangement (remote, with potential co-working setup later)
• Travel may be required on an ad hoc basis

Why Join Our Client

This role offers the opportunity to take ownership of a market and shape its growth trajectory. You will play a key role in defining how a fine jewellery brand establishes and expands its presence in Malaysia.