LanceSoft, Inc. Hiring! Full Time Network Engineer in Selangor - Ricebowl

Hiring: Technical Support / System Engineer (Japanese Speaker)

Location: Selangor, Malaysia

Contract: 1 Year (Extendable)

We are looking for a Technical Support / System Engineer with Japanese language proficiency (JLPT N1/N2) to join a leading technology team supporting enterprise backup, recovery, and data protection solutions.

Key Responsibilities:

• Troubleshoot backup & recovery product issues (remote/on-site)

• Diagnose software, hardware, networking, and application issues

• Monitor backup operations and disaster recovery processes

• Perform root cause analysis and collaborate with engineering teams

• Provide customer support via phone and email

• Document resolutions and support continuous improvement initiatives

Requirements:

• Bachelor's Degree in IT, Computer Science, or related field

• 6 months – 2 years of Technical/System/Customer Support experience

• Basic knowledge of Windows/Linux, networking, and troubleshooting

• Strong analytical and communication skills

• Japanese Language Certification – JLPT N1 or N2 or N3 (Mandatory)

Interested candidates can apply by sharing their updated resume