Tonik Hiring! Full Time Collections Team Lead in - Ricebowl

Philippines - Operations

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As a Collections Team Lead, you will provide day-today work to the group, conducts workload study, plans activities, sets direction, and provides supervision to and evaluation of direct reports. This role plays a pivotal role in overseeing and managing the collections department, ensuring efficient and effective debt recovery processes. Your responsibilities will include leading a team of collections specialists, developing, and implementing collection strategies, and collaborating with cross-functional teams to optimize workflows.

Responsibilities

• Prepares, coordinates and supervises the daily activities of the Desk Collectors
• Assists Desk Collectors or recommends collection techniques for difficult situations
• Provides the necessary coaching to direct reports
• Generates daily, weekly, monthly reports related to performance updates and KPIs
• Escalates the necessary items to management
• Processes reversals when necessary
• Ensures resolution of customer issues raised through the Collection Department
• Attains the set targets
• Adheres to the Central Bank and the Company's policies
• Perform other tasks as assigned by Management to fulfil organizational and regulatory requirements
  
  

Qualification

• Bachelor's degree in finance, accounting or a related field
• With at least, one (1) year of previous Collections Team Leader experience
• Excellent communication and interpersonal skills
• Demonstrates a high level of technical proficiency regarding Client and Company collection systems and processes which measurably exceeds minimal requirements
• High degree of drive and determination to achieve or exceed set goals