jobs in Income Insurance Limited

Income Insurance Limited Hiring! Full Time Manager, Business Submissions in - Ricebowl

Manager, Business Submissions

Income Insurance Limited

Undisclosed

Full Time

Singapore

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Working Location

  • Singapore

Job Description

Responsibilities

Key Responsibilities

 JOB DESCRIPTION

  • Customer Due Diligence (CDD) & Onboarding
  • Oversee and perform Customer Due Diligence (CDD) checks for all new customers onboarded through Income’s majority-owned subsidiaries (e.g. IAFA).
  • Ensure CDD processes comply with prevailing regulatory requirements (e.g. MAS AML/CFT guidelines) and internal policies.
  • Review and resolve CDD exceptions, escalations, and follow-ups with representatives and relevant stakeholders.
  • Business Submission & Transaction Review
  • Review, follow up on, and approve Insurance and Capital Investment Scheme (CIS) transactions submitted by representatives prior to submission to product providers.
  • Ensure all submissions are complete, accurate, and comply with regulatory, product provider, and internal requirements.
  • Act as an escalation point for complex or high-risk cases and provide guidance to the team.
  • Reporting & Management Information
  • Prepare, review, and provide regular business submission and policy issuance reports to Income’s majority-owned subsidiaries (e.g. IAFA).
  • Ensure reports are accurate, timely, and meet management and regulatory reporting needs.
  • Identify trends, risks, and operational issues from reports and recommend process improvements.
  • Documentation & Records Management
  • Manage and maintain all documentation related to business submissions for Income’s majority-owned subsidiaries.
  • Ensure documentation is properly controlled, up to date, and accessible to representatives as required.
  • Implement and maintain document management standards, including version control and audit readiness.
  • Training & Representative Support
  • Plan and deliver induction training for newly appointed representatives, covering business submission processes, documentation standards, and key compliance requirements.
  • Provide ongoing guidance and support to representatives on submission-related queries and issues.
  • Team Management & Process Improvement
  • Lead, coach, and develop the Business Submission team to ensure consistent service quality and capability.
  • Establish and monitor service level standards, turnaround times, and quality controls.
  • Review existing workflows and implement process improvements to enhance efficiency, accuracy, and customer experience.

Requirements

Qualifications & Experience

  • Degree or diploma in Business, Finance, Accounting, or a related discipline.
  • Minimum 3 years of experience in business processing, operations, compliance, or distribution support within the financial services or insurance industry.
  • Prior team management or supervisory experience preferred.

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