RAPSYS TECHNOLOGIES PTE LTD Hiring! Full Time System Engineer (Level 1) in - Ricebowl

We're Hiring: System Engineer (Level 1)!

We are looking for a motivated and skilled System Engineer (Level 1) to join our dynamic team in Singapore. The ideal candidate will have a solid foundation in system engineering principles and experience in supporting IT infrastructure, ensuring smooth operations, and providing technical support.

Location: Singapore, Singapore
Work Mode: Work From Office
Role: System Engineer (Level 1)

• Monitor and maintain servers, operating systems, and infrastructure components.

• Perform routine health checks to ensure system availability and performance.

• Respond to incidents, troubleshoot issues, and restore services within agreed SLAs.

• Support production, test, and development environments as required.
  
  

• Install, configure, and upgrade hardware, operating systems, middleware, and supporting software.

• Apply patches, fixes, and security updates following approved change management processes.

• Maintain system configurations in accordance with operational standards.
  
  

• Investigate system alerts, incidents, and recurring technical issues.

• Perform root cause analysis for major or recurring failures.

• Collaborate with internal teams, vendors, and application owners to resolve technical issues.

• Document resolutions and contribute to the knowledge base.
  
  

• Support infrastructure changes, deployments, and release activities.

• Assess implementation requirements and technical impacts of planned changes.

• Participate in maintenance activities, including rollback and recovery planning.
  
  

• Monitor system performance, utilization, and availability metrics.

• Recommend improvements to enhance system reliability, efficiency, and capacity.

• Support performance tuning and resource planning activities.
  
  

• Implement and support security controls for managed systems.

• Ensure compliance with internal security policies, standards, and audit requirements.

• Support vulnerability remediation and access management activities.
  
  

• Maintain technical documentation, standard operating procedures, and configuration records.

• Prepare operational reports, incident summaries, and service status updates.

• Ensure accurate handover documentation for operational continuity.
  
  

• Work closely with project teams, application owners, service delivery teams, and clients.

• Provide technical support during project implementation and transition activities.

• Escalate risks, issues, and dependencies appropriately.
  
  

• Identify opportunities to automate routine operational tasks.

• Recommend improvements to monitoring, support processes, and system stability.

• Participate in service reviews and operational improvement initiatives.
  
  

• Experience supporting Windows and/or Linux server environments.

• Good understanding of system administration, infrastructure support, and operational processes.

• Knowledge of incident, problem, and change management practices.

• Experience with system monitoring and troubleshooting tools.

• Understanding of security patching, vulnerability remediation, and access management.

• Strong analytical, troubleshooting, and problem-solving skills.

• Good communication and stakeholder management abilities.

• Ability to work effectively in a team-oriented environment.
  
  

• System setup, installation, and configuration.

• Operational support and incident resolution.

• Patch management and upgrade implementation.

• Monitoring, maintenance, and health-check reports.

• Technical documentation and operational runbooks.

• Change implementation and release support.

• Root cause analysis and problem management reports.