Recruitify_HR Hiring! Full Time Customer Support Representative - Japanese Speaker in Federal Territory - Ricebowl

Recruitify HR is a people-focused recruitment agency based in Malaysia and the Philippines, dedicated to connecting exceptional talent with innovative organizations across Southeast Asia and beyond. We specialize in offering tailored hiring solutions, from executive search and permanent placements to contract staffing and HR consulting, aligning top talent with businesses that drive growth and innovation. With deep networks across industries including tech, finance, healthcare, and manufacturing, our team uses agile, data-informed strategies to ensure the right cultural and professional fit for both clients and candidates. We are committed to diversity, transparency, and fostering long-term success for all stakeholders.

This is a full-time on-site role for a Japanese-Speaking Customer Support Representative, based in Manila. The primary responsibilities include providing top-notch customer support and service, addressing customer inquiries, ensuring satisfaction, resolving issues through troubleshooting, and maintaining clear and professional communication with Japanese-speaking customers. The representative will be expected to promptly address customer concerns and ensure a seamless customer experience in alignment with our service standards.

• Proficiency in Customer Support, Customer Service, and a strong focus on Customer Satisfaction
• Effective Communication skills with fluency in Japanese, both verbal and written
• Ability to analyze and resolve issues effectively through Troubleshooting
• Strong interpersonal skills and the ability to handle diverse customer concerns with patience and professionalism
• Familiarity with customer service tools and systems
• Fluency in both Japanese and English is required; proficiency in additional languages is a plus
• Prior experience in a customer support role is advantageous
• Excellent problem-solving skills and a customer-first mindset