Full Time Collections Officer Jobs, in ELK-Desa Resources Berhad Kuala Lumpur - Ricebowl

Company Description

ELK-Desa Resources Berhad, listed on the Bursa Malaysia Securities Berhad since December 2012, is a leading public company in the financial services sector based in Kuala Lumpur. Through its wholly-owned subsidiaries, the company specializes in hire purchase financing, insurance policy sales, and home furniture trading and wholesaling. With total assets exceeding RM800 million as of March 2024, ELK-Desa is focused on value creation, operational excellence, and sustainable growth. The organization is committed to contributing value to its stakeholders and fostering long-term progress.

Key Responsibilities

• Conduct outbound collection calls to delinquent hirers across assigned buckets, meeting daily call volume and contact rate targets
• Negotiate payment arrangements, promise-to-pay (PTP) commitments, and repayment plans with hirers in arrears
• Follow up on broken promises, partial payments, and uncontactable accounts using multiple communication channels (phone, SMS, WhatsApp)
• Update and maintain accurate case notes, payment statuses, and hirer contact information in the collection system
• Escalate high-risk or complex cases to the Senior Executive for further action, including potential repossession or legal referral
• Process and verify incoming payments, settlement enquiries, and early settlement calculations

Qualifications & Requirements

• 1 year experience in collections, customer service, or call centre operations; fresh graduates with strong communication skills may be considered
• Experience in hire purchase or auto financing collections is an advantage
• Good communication and negotiation skills with the ability to handle difficult conversations
• Ability to work in a target-driven environment with a positive and resilient attitude
• Proficiency in Bahasa Malaysia and English; ability to converse in Mandarin an added advantage
• Willingness to participate in weekend or after-hours calling programmes when required

Why Choose Us?

• Attractive remuneration and comprehensive benefits package
• High Commission Scheme
• Handphone Allowance, Company Insurance