全职 Change Manager(ITIL, CAB Governance) 工作, 薪水 up to SGD 4,000, ANTAS PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

Job Summary

We are seeking a competent and process-driven Change Manager to lead the end-to-end Change Management lifecycle, ensuring controlled, efficient change implementation with minimal service disruption through strong ITIL expertise, risk assessment, and stakeholder coordination.

Responsibilities

• Manage the full Change Management lifecycle adhering to ITIL frameworks and organizational policies to ensure compliance and effectiveness.
• Evaluate, prioritize, approve, or reject change requests within SLA timelines by assessing risk, impact, and quality to maintain service stability.
• Lead and coordinate Change Advisory Board (CAB) and Emergency CAB meetings to facilitate stakeholder engagement and informed decision-making.
• Conduct impact analysis and risk assessments for all changes, defining and enforcing mitigation and rollback plans to minimize disruption.
• Monitor change implementation outcomes and maintain post-change incident rates below defined thresholds to ensure service reliability.
• Develop, standardize, and continuously improve Change Management processes, policies, and documentation to enhance operational efficiency.
• Generate and present monthly reports on change performance, trends, compliance, and improvement opportunities to senior management.
• Drive continuous service improvement initiatives to optimize process efficiency and change effectiveness.

Required competencies and certifications

• Hands-on experience with ITIL Change Management processes.
• Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms.
• Strong knowledge of incident, problem, and release management processes.
• Experience in risk analysis, audit compliance, and SLA/KPI tracking.
• Proficiency in reporting and data analysis using Excel, dashboards, or reporting tools.

Preferred competencies and qualifications

• ITIL certification (preferred).
• Experience working in fast-paced enterprise or banking/financial services environments (advantageous).