Ingenious Job Hiring! Full Time Customer Service Advisory in Selangor, Earn up to MYR 3,500 - Ricebowl

Job Descriptions:

Manage Order & delivery

• Captures, records and commits customer orders according to customer needs, agreement and defined service level
• Plan and proposed shipment to customer based on stock on hand & stock in transit
• Proposes product alternatives in case of phase-out or shortage
• If relevant, optimizes, plans and coordinates the delivery with customers and partners

Monitor Execution

• Handles customer orders portfolio and monitors execution
• Liaise with the relevant partners to ensure on-time deliveries and service commitment
• Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer
• Informs and follows up with customers

Manage Request

• Captures customer’s requests & claims
• Analyses and provides issue resolution or appropriate answer
• Contacts, follows up and closes the loop with customer
• Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences.
• Shares recurring problems with the relevant internal partner(s) in order to find solutions

Support sales

• Seizes opportunity to up-sell and cross-sell in response to Customer orders,requests and portfolio management

Requirements:

• Diploma / Bachelor's degree or equivalent experience.
• Fresh Graduates are welcome

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s):

• What is your expected salary?
• Are you available to start immediately?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Order Management/Fulfilment: 1 year (Preferred)
• Oracle: 1 year (Preferred)
• International shipment: 1 year (Preferred)

Work Location: In person