Go Hub Capital Berhad Hiring! Full Time Help Desk Support Specialist in Selangor - Ricebowl

Company Description Go Hub Capital Berhad is a 100% Malaysian-owned IT solutions provider specializing in custom software systems and integrated hardware-software solutions. The company focuses on the transportation sector, including bus, rail, and terminal management, delivering technologies that support efficient and reliable transit operations. Listed on the ACE Market in 2024, Go Hub is recognized as one of the year’s top-performing IPOs, reflecting strong growth and market confidence. Team members have the opportunity to work with impactful, real-world systems that serve public and commercial transportation needs across Malaysia and beyond.
Role Description This is a full-time, on-site Help Desk Support Specialist role based in Cyberjaya. The Help Desk Support Specialist will provide first-level technical assistance to internal users and customers via phone, email, and ticketing systems. Responsibilities include diagnosing and troubleshooting hardware and software issues, supporting desktop computers and peripherals, and escalating complex problems to higher-level support when necessary. The role also involves monitoring and updating support tickets, documenting solutions, and following standard operating procedures to meet service-level targets. The specialist will work closely with technical teams to ensure timely resolution of incidents and deliver a positive support experience to all users.
Qualifications

• Strong Technical Support and Help Desk Support skills to assist users with system, application, and access issues.
• Proficient Troubleshooting abilities for identifying, diagnosing, and resolving hardware, software, and network-related problems.
• Hands-on experience with Desktop Computers, peripherals, and common operating systems in a corporate environment.
• Customer Support skills, including clear communication, active listening, and a service-oriented mindset.
• Ability to follow documented procedures, maintain accurate ticket records, and contribute to knowledge base articles.
• Familiarity with remote support tools, ticketing systems, and basic networking concepts is an advantage.
• Diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Willingness to work on-site in Cyberjaya, collaborate in a team environment, and adapt to changing operational needs.