Daythree Hiring! Full Time AWS Customer Experience Solutions Architect (Amazon Connect) in Selangor - Ricebowl

We are looking for an experienced AWS Solutions Architect / Contact Center AI Engineer to design and implement cloud-based customer engagement solutions using Amazon Connect and AWS AI services.

Location: UOA Business Park

Employment Type: Permanent

Key Responsibilities:

• Design & deploy Amazon Connect contact center solutions

• Implement Contact Lens, conversational AI, and speech analytics

• Integrate CRM, ticketing systems, and third-party platforms

• Develop automation workflows using AWS Lambda, API Gateway & DevOps practices

• Work closely with clients on CX transformation initiatives and solution architecture

Requirements:

• Hands-on experience with Amazon Connect implementation

• Knowledge in IVR, CTI, call routing, and contact center operations

• Experience with AWS AI services (Lex, Polly, Transcribe, Comprehend)

• Familiar with Python, Node.js, Terraform, CloudFormation, or CI/CD

• AWS certifications are an added advantage

Preferred Background:

AWS Cloud Solutions

Contact Center / CX Technology

AI & Automation

DevOps / Cloud Infrastructure