HYRED Hiring! Full Time Head of Human Resources in Federal Territory - Ricebowl

Geo Scope: Malaysia, Vietnam, Taiwan

About the client

Our client is a leading IT Solutions & Digital Service provider. With certified experts and proven experience, they design and deliver secure, scalable solutions in cloud, software, AI, and cybersecurity.

With a robust regional presence across Malaysia and a high-performance satellite office of over 90 developers in Vietnam, they ensure superior delivery capacity by embracing a multicultural talent pool. This diverse range of skillsets allows us to provide more creative, well-rounded perspectives to every project. Every system they build is fit-for-purpose and ready for what's next, empowering our clients to grow with confidence.

The Mission

As the Head of HR & Admin, you will be the architect of the company's people strategy and the

backbone of its operations. You will lead the entire employee lifecycle — from aggressive tech talent acquisition and performance management to maintaining a high-energy office culture and administrative infrastructure. This is a build-from-scratch leadership mandate at a company that has nearly doubled revenue year-on-year and is scaling rapidly across three markets.

Key Responsibilities

1. People Strategy & Leadership

• Develop and execute an HR & Admin strategy aligned to the company's business and growth objectives.
• Act as a trusted advisor to the leadership team on organisational design, succession planning, and change management.
• Lead, mentor, and grow the internal HR and Admin teams.

2. Talent Acquisition

• Oversee recruitment strategies to attract top-tier talent in a competitive tech market.
• Refine the Employer Value Proposition (EVP) to position the company as a top employer in the IT sector.
• Manage relationships with external search partners and technical recruitment platforms.

3. Culture & Employee Experience

• Foster a high-performance culture that balances productivity with employee wellbeing.
• Design and implement engagement initiatives that resonate with a tech-oriented workforce.
• Design and implement talent development programmes aligned with company goals.

4. Compensation, Benefits & Compliance

• Benchmark tech-industry salaries and design competitive compensation packages.
• Ensure 100% compliance with local labour laws and statutory requirements across all jurisdictions.
• Strategise and oversee the annual performance review cycle and OKR/KPI tracking.

5. Administrative & Office Operations

• Oversee facility management, office safety, and vendor management.
• Manage the administrative budget, ensuring cost-effective operations.
• Lead the management of physical/hybrid office spaces and IT asset procurement.
• Assist in managing company secretarial functions by liaising with third parties.

6. Strategic Sourcing & Vendor Management

• Negotiate and manage contracts for hardware, software licenses, and SaaS/Cloud subscriptions.
• Build and maintain a Preferred Vendor List (PVL) for recurring operational needs.
• Track vendor performance and conduct annual reviews to ensure ROI and service quality.
• Create, maintain, and enforce a complete procurement policy and governance framework.

Ideal Candidate Profile

• 12 - 16 years experience, with last 2-3 years in a leadership role
• Builder, not a maintainer. Quality-oriented with strong ownership.
• Direct, transparent, and empathetic. Comfortable across cultures and\levels.
• Situational and agile. Hates red tape for the sake of it.
• Balanced between People and Process, with a commercial and ROI-driven approach.
• Deep exposure to tech hiring, scaling teams from ~100 to 300+, multi-country HR operations.
• Strong grasp of labour laws across Malaysia, Vietnam, and Taiwan.
• Comfortable running admin as an operational function — facilities, vendors, budgets, procurement.