9 Dots Consulting Hiring! Full Time Project Manager in - Ricebowl

OBJECTIVES

To serve as a pivotal member of the Global Skill Centre, responsible for leading the implementation of the division's network core model, ensuring exceptional operational performance, and spearheading technological advancements throughout Asia. The objective is to consistently deliver a stable, resilient, and compliant network infrastructure, in line with GROUP and Division standards, thereby providing superior IT services to all maisons.

RESPONSIBILITIES

Project Planning and Scheduling

• Support with development of project plans, defining scope, objectives and deliverables, creating clear schedules and allocating resources to ensure successful project execution
• Monitor project progress, adjust plans and resources as needed to ensure timely delivery and alignment with project goals
• Establish and maintain project governance with PMO, ensuring adherence to organizational standards and best practices

Stakeholder Communication and Management

• Facilitate communication and collaboration between project teams, stakeholders, sponsors, and manage expectations and conflicts to ensure alignment with project goals (e.g. Group, central division and Local ITs)
• Lead and present regular updates on project status, risks, and issues to stakeholders, ensuring transparency and engagement throughout the project lifecycle
• Collaborate with cross-functional teams to ensure project requirements are met and deliverables are of high quality

Risk Management and Issue Resolution

• · Identify and manage project risks and issues, implementing mitigation strategies to minimize potential impacts
• Troubleshoot problems and guide project teams to resolve issues and keep projects on track
• Conduct regular review with line manager and raise escalation when required
• Project Performance and Delivery
• Evaluate project performance against objectives, and implement continuous improvement initiatives to optimize processes and drive successful project outcomes
• Provide guidance and oversight to network engineering teams during the implementation phase, and ensure that network designs are accurately translated into operational networks
• Facilitate smooth transitions, mitigate resistance, and ensure successful adoption of new processes and technologies, may require on-call support for key project milestones/system go-live
• Support the development and maintenance of documentation relating to network architecture, design, and configuration for reference and troubleshooting purposes

Technical Service Delivery

• Deliver the Division IT Network Core-Models that defined by the division.
• Drive the conversation of having mutualized standard to implement, maintain, and supports in Asia for multi-maisons.

Operational Support & Compliance

• Manage enterprise scale partners such as “managed service provider – MSP”, for operational excellence.
• Respect ITIL process on Request, Incident management (e.g. SLA/RCA), and Change Management (e.g. CAB)
• Continuous Improvement and Knowledge Sharing
• Participate in knowledge sharing and training initiatives, fostering a culture of continuous learning
• Ensure alignment of network infrastructure with organization requirements and industry best practices

PROFILE

• Degree holder in computer science, information technology or related disciplines
• Minimum 5 years solid exposure in IT network management & project management role
• In-depth knowledge in IT infrastructure including WAN, LAN, Wi-Fi, SDWAN & Zscaler
• E.g. Meraki SDWAN & LAN products, Cisco ISE/ Microsoft Radius, Secure certificate authentication, Zscaler ZIA & ZPA.
• Sound knowledge in network security tools: NAC, Palo Alto Firewall, Azure/GCP landing zone • Proven experience in managing multiple enterprise scale projects in cross-functional environment, like allocating resources, scheduling, risk management, escalations, and budget
• Strong vendor management skill, able to manage international telco, ISP and IT managed service providers
• End user facing and internal customer service in MNC, working experience in retail company is a plus • Holder of Cisco CCNP, PMP, Cloud networking certification are preferred • Experience in Huawei, API automation is a plus

KEY COMPETENCIES

• Self-motivated, able to work independently under minimal supervision and pressure
• Strong communication and soft skills, able to leverage multi-channels and medias
• Strong prioritization and problem resolution skills, results oriented
• Well organized and able to manage multiple projects and delivery simultaneously
• Strong team player with right escalation mindset