J & C Pacific Hiring! Full Time IT Support Executive in Selangor - Ricebowl

Key Responsibilities

• Provide first-level technical support, including installation, configuration, troubleshooting, and maintenance of hardware, software, networks, and systems.

• Manage user accounts, access rights, and password-related requests.

• Perform system updates, backups, and antivirus administration.

• Maintain IT asset inventory, technical documentation, and incident logs.

• Ensure compliance with IT policies, procedures, and security best practices.

• Support business-related technology projects, including advertising systems, card payment terminals, DuitNow, e-wallet integrations, and other digital initiatives.

• Assist in monitoring and maintaining IT infrastructure to ensure smooth daily operations.

• Stay updated with emerging technologies and continuously enhance technical knowledge.

• Provide support for the daily operations of the IT Department.

Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.

• 1–3 years of experience in IT support, helpdesk, or a similar role.

• Strong knowledge of Windows operating systems, Microsoft Office applications, and email platforms.

• Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP.

• Familiarity with hardware troubleshooting and peripheral device support.

• Good analytical, problem-solving, communication, and multitasking skills.

• Ability to work independently and provide effective user support.

• Possess own transportation and a valid driving licence for on-site support when required.

Added Advantages

• Experience with cloud platforms such as AWS or Alibaba Cloud.

• Knowledge of mobile device support and management.

• Basic cybersecurity awareness and best practices.

• Experience supporting Google Workspace and/or Microsoft 365 environments.

 Working Conditions

• Required to provide occasional after-hours, weekend, or emergency support when necessary.