Sonoco Hiring! Full Time Logistic Executive in Selangor - Ricebowl

Logistic Executive is responsible for supporting the Supply Chain department in managing customer orders, delivery coordination, logistics arrangements, and inventory tracking to ensure smooth customer service operations and on-time deliveries.

Key Tasks and Responsibilities:

• Manage customer inquiries related to purchase orders, shipment deliveries, inventory availability, label status and quality-related matters.

• Receive and process customer purchase orders and coordinate closely with Production, Planning and Warehouse teams to ensure timely fulfilment.

• Plan and arrange local and export deliveries, including transportation bookings and shipment follow-ups.

• Monitor daily production output and finished goods inventory to support delivery planning and customer requirements.

• Prepare and process customer-related documentation such as Credit Notes (CN), Debit Notes (DN), invoices, and price list updates.

• Share invoices and shipment-related documents with customers promptly and accurately.

• Coordinate and follow up on returnable packaging materials and pallet returns from customers.

• Maintain accurate inventory records and ensure stock availability while minimizing excess inventory.

• Support resolution of delivery, logistics, and customer service issues to maintain good customer relationships.

• Ensure all customer orders and transactions are updated accurately in the Oracle system.

Education/Academic Background:

• Minimum Diploma or Degree holder in Business Management, Logistic or related field

Experience:

• Minimum 2 years of working experience in Customer Service, Logistics, Supply Chain, or Sales Support within a manufacturing environment.

Knowledge & Skill:

• Experience in coordinating deliveries, transportation, and customer order fulfilment.

• Familiar with inventory monitoring and customer documentation processes.

• Proficient with Microsoft Office packages such as Word, Excel and Outlook.

• Knowledge of Oracle ERP or other manufacturing ERP systems will be an added advantage.

Personal trait:

• Highly organized with strong attention to detail and follow-up.

• Customer-focused with good interpersonal and communication skills.

• Able to work independently and manage multiple priorities under tight timelines.

• Good coordination skills and able to work effectively with cross-functional teams.

• Proactive in resolving issues and ensuring timely communication with customers and internal stakeholders.

• Able to work under pressure in a fast-paced manufacturing environment.

Rewards:

• Competitive remuneration package

• Contractual bonus & performance bonus

• Free Group Term Life, and H&S insurance

• Free medical outpatient

• 5-day week