Sogo Hiring! Full Time IT Support Executive in WP Kuala Lumpur - Ricebowl

Responsibilities:

• Maintaining and troubleshooting of IT hardware and software including Servers, Networking, Printers, Emails and etc.

• Maintaining and troubleshooting of POS system including credit card and e-wallet terminals.

• To support IT Store Branches, Open VPN, parking system, firework system, VMware virtualization and Fortigate Firewall.

• Responsible to record and maintenance of IT infrastructure inventory list and ensure proper tagging/labelling.

• Perform periodic software audit on all computer systems.

• Perform administrative support and schedule routing of IT housekeeping.

• Keep records and/or create knowledge base in event of any IT incident, IT problem and change management occur.

• Responsible for any license and hardware warranty renewal for infrastructure appliances.

• To carry out any other IT assignments as and when required.

Requirements:

• Candidate must possess at least a Diploma or Degree in Computer Science, Information Technology or equivalent.

• At least 4 years of working experience in the related field is required, preferably Executives specializing in IT/Computer – Hardware and Software.

• IT related experience in Retail and F&B industry are preferred.

• Understand on Network Infra and Virtualization.

• Strong communication skills, good work attitude and willing to learn.

• Able to standby during weekends and public holidays. During peak season will be needed to standby at the office, if required.

• Able to support after hours on-calls until store closing time.