Premium Vegetable Oils Hiring! Full Time Intern for Customer Service in WP Kuala Lumpur - Ricebowl

Key Responsibilities:

• Deliver end-to-end customer service, managing inquiries, orders, deliveries, complaints, and follow-ups.

• Process sales orders, delivery schedules, and documentation accurately.

• Coordinate with sales, warehouse, logistics, and finance teams to ensure smooth delivery.

• Manage multiple stakeholders to meet delivery timelines effectively.

• Follow up on issues across departments and ensure timely resolution.

• Handle customer issues including delivery delays, quality concerns, and shortages.

• Maintain strong relationships with key and long-term customers.

• Monitor order/shipment status and proactively update customers.

• Support packaging/artwork coordination with suppliers and assist in securing customer approvals.

• Prepare basic reports on orders, complaints, and customer feedback.

• Take initiative to improve processes and enhance customer service efficiency.

Requirements:

• Qualification: Degree in Business Administration or related field.

• Fresh graduates are encouraged to apply.

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).

• Strong verbal and written communication skills.

• Able to work well in a team and collaborate with others.

• Capability to uphold confidentiality and manage delicate information discreetly.

• Willingness to learn.

Job Type: Internship

Pay: RM1,000.00 per month

Education:

• Bachelor's (Preferred)

Work Location: In person