Sophic Automation Hiring! Full Time MES IT APPLICATION SUPPORT ENGINEER in Pulau Pinang - Ricebowl

A) JOB DECRIPTIONS

1. Application & System Support

• Provide Level 1 support for MES and related manufacturing applications.

• Monitor system performance and ensure applications are operating efficiently.

• Troubleshoot and resolve system incidents, user issues, and operational disruptions.

• Escalate complex technical issues to Level 2 or development teams when necessary.

• Maintain system availability and support production operations.

• Respond to user requests, system alerts, and service tickets within agreed response timelines.

• Perform root cause analysis for recurring issues and recommend improvements.

• Provide guidance and assistance to users regarding system usage and operational processes.

• Document incidents, resolutions, and system changes.

• Perform routine system checks, monitoring, and preventive maintenance activities.

• Support system updates, patches, and configuration changes when required.

• Ensure system data integrity and proper system functionality.

• Work closely with engineering, IT, production, and automation teams to support operational requirements.

• Assist in system enhancements, testing activities, and deployment of new features.

• Support system integration or transfer projects related to MES and manufacturing systems.

• Maintain system documentation including procedures, troubleshooting guides, and operational instructions.

• Ensure system operations comply with company policies, operational standards, and quality requirements.

B) JOB REQUIREMENTS

• Diploma or Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, Electrical/Electronic Engineering, or related field.

• L1 Application Support Engineer: 1–3 years of relevant experience in application or system support.

• L2 Application Engineer: 3–5 years of experience in MES, manufacturing systems, or production IT environment.

• Willing to work in a manufacturing environment.

• May be required to support shift operations or standby support when necessary.

• Able to support project implementation and system transfer activities.

• Basic knowledge of Manufacturing Execution Systems (MES) or manufacturing IT systems.

• Understanding of SQL databases, system troubleshooting, and application support processes.

• Familiarity with manufacturing or semiconductor production environments is an advantage.

• Experience with system monitoring tools, ticketing systems, or incident management processes is preferred.

• Strong analytical and problem-solving skills.

• Good communication and stakeholder coordination abilities.

• Able to work independently and collaboratively in a cross-functional environment.

• Ability to handle multiple tasks and respond to operational issues promptly.