Broad-Link Logistics Sdn. Bhd. Hiring! Full Time Customer Service Executive (Logistics) in Johor, Earn up to MYR 4,000 - Ricebowl

Job Description
At Broad-link Logistics we owe our success to deliver quality, efficiency and knowledgeable services to our customer with high reliability. To continuously improve our customer experience, we are seeking a Customer Service Executive who are passion and who has a customer-oriented attitude to help us to deliver high-class customer service. As an ideal candidate, you'll need to have the ability to communicate and address to customer problem in a fast-paced and changing environment. The focus is to enhance customer experience and communicate customer needs to stakeholders and understand customer needs.

Qualification and experience requirements

· Minimum of a SPM, Diploma or equivalent in business or a departmentally related field; or

· A minimum of one year of responsible experience in sales position; or

· A minimum of one year of experience in supply chain and logistics industries field.

· Fresh graduates are welcome to apply.

Role and Responsibilities

· Communicate with customers via phone calls or emails

· Attend and address to customers services inquires and requests.

· Timely date entry to booking systems.

· Build relationship customer to ensure business is consistently secured.

· Handle and resolve customer complaints.

· Create customer standard operating procedures.

· Provide feedback on the efficiency of the customer service process.

· Handle customer booking and arrangement.

· Liaise with operation team on shipment arrangement.

· Ensure shipment are on time.

· Generate investigation report when receive complaints from customers.

· Attend to training and development session to increase personal skills and product knowledges.

knowledge requirements

· Microsoft Office Operating Knowledge.

· Basic transport and logistics Knowledge.

· Knowledge in customer service practices.

abilities requirements

· Strong communication including verbal and written in English

· Strong problem solving, organizational and interpersonal skills

· Empowered to make quick decisions in response to changing conditions

· Strong rapport and relationship building

· Listening skills.

· Problem analysis and problem-solving skill.

Personal qualities

· Self-motivated and goal oriented.

· Ability and work productively with both individually and team.

· Sense of urgency to problems and goal achievement.

· Ability to work in a fast-paced and changing environment.

· Conscientious and responsibility.

· Attention to detail and accuracy.

· Curiosity / Empathy / Humility / Optimism

Benefits

· Basic

· Annual Bonus

· Medical Allowance

· EPF / Socso

· Career Development Pathway

· Individual Training and Development Program

· Free parking

· Maternity leave

· Opportunities for promotion

· Professional development

· Rewarding Sytems

Schedule

• Monday to Friday - 8:30am - 5:30pm
• Saturday (Alternate) - 8:30am - 12:30pm

Job Type: Full-time

Work Location: In person

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

Application Question(s):

• Expected Salary

Work Location: In person