Malaya Glass Products Sdn. Bhd Hiring! Full Time Customer Technical Engineer (Quality) in Johor, Earn up to MYR 5,800 - Ricebowl

Job Responsibilities:

• Develop and manage customer complaint handling strategies related to product quality, packaging, and product usage.
• Coordinate with internal departments to investigate issues, provide solutions, and ensure timely resolution of customer complaints.
• Build and maintain strong relationships with key customers to ensure mutual understanding of product quality and production capabilities.
• Conduct customer satisfaction surveys, analyse feedback, and recommend improvements for products and services.
• Organize customer meetings, factory visits, and product knowledge training sessions.
• Coordinate and monitor outsourced product quality to ensure compliance with company standards and customer expectations.
• Collaborate with factory and QA teams on production planning, quality audits, and continuous improvement initiatives.
• Prepare and present quality reports, meeting summaries, and improvement plans to management and relevant stakeholders.
• Lead and supervise quality-related meetings to support product and service enhancement.

Qualifications and Requirements

• Bachelor’s degree in engineering, Quality Assurance, or a related discipline.
• Knowledge of glass production is an advantage.
• Minimum of 7 years of experience in Quality Assurance/Quality Control within an industrial setting.
• Proven leadership capabilities with strong collaboration and interpersonal skills to effectively manage and motivate teams.
• Willingness to travel domestically and internationally as required.
• Ability to work in high-temperature environments typical of glass production facilities.

Job Type: Full-time

Pay: RM4,200.00 - RM5,800.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s):

• What is your expected salary?
• How long is your notice period?
• Do you have experience as a Customer Technical Service Engineer (Quality)?
• Do you have experience in Quality Assurance (QA) and/or Quality Control (QC) within an industrial or manufacturing environment?
• Do you have experience handling customer complaints, product quality issues, or technical support related to quality?

Work Location: In person