- Singapore
Monee Hiring! Full Time Collections Analyst - Maribank in - Ricebowl
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Responsibilities
Job Description
- Develop and implement collection strategies for Consumer and SME loan portfolios, including segmentation and treatment actions (e.g., phone collection, field collection, legal recovery, and outsourced collections).
- Monitor collection performance and portfolio trends through data analysis and reporting.
- Prepare and maintain daily, weekly, and monthly MIS reports for portfolio performance and collection productivity.
- Analyze collection effectiveness and identify opportunities to improve collection rates and operational efficiency.
- Improve Collection strategy and efficiency through Champion and Challenger testing.
- Support debt resolution programs, including restructuring and settlement arrangements for customers.
- Coordinate legal recovery actions and work closely with internal legal teams when required.
- Manage and monitor the performance of external collection agencies against established KPIs and service standards.
- Partner with Risk, Operations, Product, and Technology teams to enhance collection processes and systems.
- Develop collection capacity plan to ensure sufficient resources to support optimal collection activities.
- Support ad-hoc reporting and deep-dive analytics to better understand collection performance.
- Bachelor's degree in Finance, Business, Economics, Statistics, or a related field.
- 2-3 years of experience in collections, recoveries and collection analytics in financial industry.
- Strong SQL skills with experience in MIS reporting and data analysis.
- Good understanding of collection strategies, delinquency management, and recovery processes.
- Experience managing collection agencies and familiarity with legal recovery procedures is preferred.
- Strong analytical, communication, and stakeholder management skills.
- Proactive, detail-oriented, and able to work in a fast-paced environment.
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