RIDIK I CLPS Inc Hiring! Full Time Corporate IT Support Officer in , Earn up to SGD 6,000 - Ricebowl

Requirements： Provide on-site and remote tech support for employees , on macOS and MacBook support, and Windows software and PC support. Provide software support and troubleshooting on macOS and Windows OS Use basic hardware troubleshooting skills - quickly able to debug common problems with windows and Apple hardware and computers Strong troubleshooting skills with common software, i.e. Zoom, Slack, Google Chrome, Google Workspace, etc. Provide AV support for our meeting rooms, event spaces and office technology Conduct new hire IT onboarding events every week Refresh off boarded laptops and ready for reissue Basic administration of one or more applications - Google Workspace, Slack, Okta and troubleshoot Write exceptional documentation and support knowledge guides - clear, concise and easy for all audiences to understand and act on Handle complex requests and triage and prioritise - escalating where absolutely necessary, Thrive in a startup environment – managing ambiguity and working with various teammates and teams to get things done regardless of hierarchy Be a local point of contact and represent the IT team to vendors, employees and contractors. Reasonably lift common IT equipment such as monitors and desktop PCs and hardware for desk moves or installation as needed or required.

Details：

Exceptional customer service and hospitality skills Strong communication skills - written and verbal Great documentation skills – you can document your work to a high standard Experience with supporting and troubleshooting common MDM applications – mac and windows Experience with basic administration of Google Workspace, Okta, Confluence, JIRA, Zoom Strong Slack and chat support Strong knowledge of Google Workspace and Slack basics Strong technical troubleshooting skills - hardware and software Intermediate networking troubleshooting - you know the basics of networking and common issues with wifi, Experience in high growth multinational tech companies – understanding of different cultures, Strong ability to multitask and work on multiple competing priorities

Pay: $3,000.00 - $6,000.00 per month

Benefits:

• Additional leave
• Health insurance

Experience:

• supporting macOS and Windows hardware and software: 1 year (Preferred)
• Google Workspace, Okta, and Slack and troubleshooting: 1 year (Preferred)
• IT onboarding, offboarding, and meeting room AV support: 1 year (Preferred)

Work Location: In person