RIDIK Hiring! Full Time Corporate IT Technical support in , Earn up to SGD 10,500 - Ricebowl

Corporate IT Technical support

Location :Singapore

Office :1 Wallich St, #20-01 Guoco Tower, Singapore 078881

Provide on-site and remote tech support for Airwallex employees and contractors, on macOS and MacBook support, and Windows software and PC support.
Provide software support and troubleshooting on macOS and Windows OS
Use basic hardware troubleshooting skills - quickly able to debug common problems with windows and Apple hardware and computers
Strong troubleshooting skills with common software, i.e. Zoom, Slack, Google Chrome, Google Workspace, etc.
Provide AV support for our meeting rooms, event spaces and office technology
Conduct new hire IT onboarding events every week
Refresh off boarded laptops and ready for reissue Basic administration of one or more applications - Google Workspace, Slack, Okta and troubleshoot
Write exceptional documentation and support knowledge guides - clear, concise and easy for all audiences to understand and act on
Handle complex requests and triage and prioritise - escalating where absolutely necessary,
Thrive in a startup environment – managing ambiguity and working with various teammates and teams to get things done regardless of hierarchy
Be a local point of contact and represent the IT team to vendors, employees and contractors.
Reasonably lift common IT equipment such as monitors and desktop PCs and hardware for desk moves or installation as needed or required.

Requirement :

Exceptional customer service and hospitality skills
Strong communication skills - written and verbal
Great documentation skills – you can document your work to a high standard
Experience with supporting and troubleshooting common MDM applications – mac and windows
Experience with basic administration of Google Workspace, Okta, Confluence, JIRA, Zoom
Strong Slack and chat support
Strong knowledge of Google Workspace and Slack basics
Strong technical troubleshooting skills - hardware and software
Intermediate networking troubleshooting - you know the basics of networking and common issues with wifi,
Experience in high growth multinational tech companies – understanding of different cultures,
Strong ability to multitask and work on multiple competing priorities

Office locaion : 1 Wallich St, #20-01 Guoco Tower, Singapore 078881

do IT onboarding and troubleshoot laptop PC/ Macbook + debug software (Google workspace/ Slack/ Zoom/ Chrome)

Pay: $5,088.61 - $10,500.00 per month

Work Location: In person