SIIX-AGT MEDTECH PTE LTD Hiring! Full Time Service Supervisor in , Earn up to SGD 3,500 - Ricebowl

Responsibilities

1. Team & Operations Management

• Lead and supervise field service engineers/technicians.
• Schedule and coordinate service visits and dispatch jobs efficiently.
• Monitor & improve key metrics like response times and resolution rates.

2. Technical Escalation & Support

• Provide guidance on installation, troubleshooting, preventive maintenance.
• Serve as the escalation point for complex technical issues.

3. Customer Relationship Management

• Act as the main point of contact for clients on service matters.
• Manage escalations, ensure service satisfaction, and maintain strong client relationships.
• Conduct site visits to monitor performance and promote service enhancements.

4. Service Planning & Documentation

• Manage spares inventory and ensure proper documentation of service activities.
• Review and approve service reports,

Requirements

• Education: Diploma /ITE in Electrical, Mechanical, Mechatronics, or related field.
• Experience:2– 4 years in field service, technical support, or maintenance. Experience supervising technicians or service teams is preferred.

Pay: $3,100.00 - $3,500.00 per month

Work Location: In person