Daythree Hiring! Full Time AWS CUSTOMER EXPERIENCE SOLUTIONS ARCHITECT in Selangor - Ricebowl

ROLE RESPONSIBILITIES

• Design and implement enterprise-grade contact center solutions using Amazon Connect & Contact Lens
• Configure Amazon Connect instances, queues, routing profiles, contact flows, and integrations
• Build scalable omnichannel customer engagement solutions (voice, chat, automation)
• Implement speech analytics, sentiment analysis, transcription, and conversational AI capabilities
• Integrate AWS AI services including Amazon Lex, Polly, Transcribe, and Comprehend
• Develop serverless workflows using AWS Lambda, API Gateway & Step Functions
• Integrate Amazon Connect with CRM systems, ticketing platforms, and third-party applications
• Support automation, DevOps, Infrastructure-as-Code, and cloud deployment activities
• Collaborate with customers, AWS teams, and internal stakeholders on CX transformation initiatives

REQUIREMENTS

• Hands-on experience with Amazon Connect implementation in production environments
• Experience with Amazon Connect Contact Lens / speech analytics solutions
• Knowledge of IVR, ACD, CTI, call routing, and contact center operations
• Experience with AWS AI/ML and conversational AI technologies
• Scripting/programming skills in Python, Node.js, or similar
• Experience with Terraform, CloudFormation, or AWS CDK
• Familiarity with CI/CD, DevOps, and Infrastructure-as-Code practices
• Strong communication, presentation, and stakeholder management skills

PREFERRED AWS CERTIFICATIONS

• AWS Certified Solutions Architect

• AWS Certified Developer

• AWS Certified DevOps Engineer

• AWS Certified Machine Learning Specialty