SRM Integration (Malaysia) Hiring! Full Time Technical Support Engineer in Pulau Pinang - Ricebowl

Are you an engineer who loves solving problems but hates being stuck behind a desk all day? We are looking for a Technical Sales Engineer who can bridge the gap between complex engineering concepts and real-world customer needs. You will be the technical "face" of our company—presenting solutions, building relationships, and ensuring projects move seamlessly from the drawing board to successful installation.

• Be the Expert: Provide high-level technical support and tailored solutions to our diverse customer base.

• Showcase Innovation: Conduct professional product presentations and live demonstrations that highlight our competitive edge.

• Build Partnerships: Develop and maintain long-term relationships; you aren't just selling a product, you’re providing a partnership.

• Lead Projects: Coordinate with internal teams to manage project timelines, delivery, and on-site installations.

• Solve & Support: Act as the first line of technical clarification during inquiries and provide essential after-sales troubleshooting.

• Customer-Centric: Deliver end-to-end technical support and after-sales troubleshooting to cultivate and sustain high-value client relationships.

• Stay Ahead: Keep your finger on the pulse of the industry, staying updated on the latest trends and product advancements.

• Education: A Bachelor’s Degree in Engineering or a related technical field.

• Experience: 1–2 years of relevant experience is a plus, but fresh graduates with high energy and a willingness to learn are highly encouraged to apply.

• The "Soft" Skills: Excellent communication and presentation skills. You must be able to explain complex ideas in a way that anyone can understand.

• Mindset: A strong problem-solver who can work independently while still being a reliable team player.

• Mobility: Must possess own transport and be willing to travel to client sites as required.