Innobooster Hiring! Full Time Logistics Operations Executive (Shift Rotation Arrangement) in WP Kuala Lumpur - Ricebowl

Company: INNOBOOSTER SDN BHD (JLCPCB (JLC Technology Group))
Location: Sunway Velocity TWO (Next to Sunway Velocity Mall)
Salary Range: RM 3,500 - RM 4,500 (Depends on working experience)

Company Overview

JLCPCB is a global provider of PCB manufacturing and turnkey PCB assembly (SMT) services, supported by comprehensive electronic component sourcing capabilities to help customers shorten lead times and simplify production.

JLC Technology Group (嘉立创集团), established in 2006, is a one-stop infrastructure service provider for the electronics and broader manufacturing industry, serving customers worldwide.

Company website: *************

• Handle logistics-related inquiries from customers and internal teams, ensuring timely follow-up, accurate updates, and professional responses.

• Coordinate closely with logistics service providers, warehouses, and shipping partners to resolve shipment issues, delivery exceptions, and customer complaints efficiently.

• Monitor and manage logistics exceptions such as shipment delays, lost parcels, customs clearance issues, and failed deliveries.

• Prepare weekly operational reports and issue analysis based on customer and supplier feedback.

• Compile, track, and analyze logistics and delivery performance data to support operational improvements.

• Maintain and regularly update the logistics knowledge base to support order management and customer service teams.

• Handle partial order pre-alerts and related operational coordination tasks.

• Support cross-functional communication between internal departments to ensure smooth order fulfillment and customer satisfaction.

• Proactively complete ad-hoc assignments and operational tasks assigned by supervisors.

• Bachelor’s degree or above with at least 1 year of relevant working experience.

• Experience in international logistics customer service, cross-border e-commerce logistics, or order coordination is preferred.

• Familiar with cross-border e-commerce export logistics processes and operations.

• Experience in international air freight or sea freight forwarding operations will be an added advantage.

• Strong analytical, problem-solving, and coordination skills with the ability to work under pressure in a fast-paced environment.

• Proactive, responsible, detail-oriented, patient, and a strong team player with good customer service awareness.

• Good documentation and reporting skills; proficient in Microsoft Office applications.

• Prior experience in international logistics or supply chain operations is preferred.

• Fluent in Mandarin (spoken and written) and able to communicate effectively in English. We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.

• 5 working days per week

• 7.5 working hours per day

• Shift-based role (training and schedule will be clearly explained)

• Support a global customer base across different time zones

• Observance of all Kuala Lumpur public holidays

• This role operates on a shift rotation basis, including assigned duty shifts

• Candidates are required to work on public holidays when scheduled

• Shift schedules will be arranged in advance and explained during training

• This arrangement is essential to support a global customer base

Applicants who are not able to commit to shift rotation and public holiday work are advised not to apply.

• Structured training and mentorship for fresh graduates

• Clear career progression with yearly salary increment

• Exposure to the global electronics manufacturing industry

• Annual medical check-up

• Overtime (OT) claims and Public Holiday pay in accordance with company policy

• 5-day work week with 7.5 working hours per day

• Monthly team lunch or dinner gatherings

• Friendly and supportive team environment

• Strategic office location with easy access to MRT and LRT (Maluri)

• Fully stocked pantry provided

• Gym access available