NSW Automation Hiring! Full Time Technical Support Engineer in Pulau Pinang, Earn up to MYR 5,000 - Ricebowl

Key Responsibilities and Duties:

• Perform installation, calibration, and commissioning of equipment at customer site.
• Provide on-site (and remote) technical support, maintenance, and troubleshooting for automated machines.
• Conduct system diagnostics and repairs for mechanical, electrical, and software-related issues for automated machines.
• Deliver technical training and equipment handover sessions to end-users and customer engineering teams.
• Support machine upgrades, modifications, and retrofits to meet customer requirements.
• Respond promptly to customer service requests and support escalations.
• Maintain high levels of customer satisfaction by providing professional, timely, and effective service.
• Monitor equipment performance, analyse data and recommend preventive maintenance plans.
• Ensure accurate documentation of service reports, maintenance logs, and customer feedback.
• Collaborate with Engineering and Quality teams, provide data on recurring field issues, resolve root cause and drive improvements.
• Development of service documentation, SOPs, and troubleshooting guides.
• Manage warranty, maintenance and support contract with customers.
• Perform internal buy-off, Application verification, and prepare report according to customer requirements.
• Provide service and work with customers to complete the in-house buy-off process according to customer requirements.

Job Requirement

• Experience in field service, equipment installation, or machine technical support—preferably in semiconductor, electronics, or automation industries
• Knowledge of electromechanical systems, PLC/software interfaces, and pneumatic components.
• Ability to read and interpret engineering drawings, electrical schematics, and service manuals.
• Excellent problem-solving and analytical skills with a customer-oriented mindset.
• Willingness to travel locally and internationally, sometimes on short notice.
• Basic computer system configuration or programming experience.
• Knowledgeable in industry standards and regulations (e.g. IEEE, IEC, SMEMA, HERMES, etc).
• Good communication and teamwork abilities.
• Bachelor’s degree in Mechatronics, Electrical, Electronics, Mechanical Engineering or a related field.

Job Type: Full-time

Pay: RM3,500.00 - RM5,000.00 per month

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Opportunities for promotion
• Vision insurance

Application Question(s):

• How long is your notice period?

Education:

• Diploma/Advanced Diploma (Required)

Language:

• Mandarin? (Required)

Work Location: In person