SAUDAGAAR ASIA SDN BHD Hiring! Full Time Customer Service in Selangor, Earn up to MYR 3,000 - Ricebowl

Key Responsibilities

Customer Support

• Respond to customer inquiries via WhatsApp, chat, email, and ticketing systems
• Handle complaints and provide professional support
• Escalate complex issues when necessary

Agent Coordination

• Liaise with agents to resolve customer issues efficiently
• Ensure proper follow-up and customer updates

Ticket Management

• Manage and close support tickets within timeline
• Maintain accurate customer interaction records
• Identify recurring issues and suggest improvements

Customer Experience

• Deliver positive and professional customer service
• Collect customer feedback and support service improvement initiatives

Requirements

• Diploma/Degree in Business, Communications, Customer Service, or related field
• 1–3 years of customer service experience
• Good communication skills in Bahasa Malaysia and English
• Able to multitask and manage multiple customer inquiries
• Familiar with WhatsApp Business, CRM, or ticketing systems
• Well-groomed, professional, and customer-oriented

Pay: RM2,300.00 - RM3,000.00 per month

Benefits:

• Dental insurance
• Free parking
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person