CWL Crane Worldwide TransportationSdnBhd Hiring! Full Time Client Service Specialist - Airfreight in Johor - Ricebowl

Job Descriptions:

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Handle key customer accounts and serve as main contact for airfreight enquiries.
• Liaise with airlines, co-loaders, and vendors to secure rates and cargo space.
• Follow up on quotations and convert opportunities into bookings.
• Coordinate with operations, warehouse, and finance teams for smooth shipment execution.
• Monitor shipments and resolve delays or service issues promptly.
• Provide market updates on rates, space, and peak season trends.
• Support sales team on account growth and new business opportunities.
• Maintain accurate records in internal systems.
• Other duties as assigned