Daythree Hiring! Full Time Call Center Executive in Selangor - Ricebowl

Daythree is an award-winning business process management company recognized for its expertise in delivering exceptional customer experience solutions. Specializing in Customer Experience Lifecycle Management, Daythree stands out through its commitment to providing innovative and insights-driven approaches. The company is dedicated to helping businesses improve operational efficiency and customer satisfaction by elevating service standards. With a focus on innovation, Daythree aims to build stronger connections between companies and their customers.

This is a full-time on-site role for a Call Center Executive located in Shah Alam. The Call Center Executive will handle various aspects of customer interactions, including addressing inquiries, resolving issues, and providing product or service information. The role entails managing incoming calls and escalating complex issues as needed, while also identifying and seizing opportunities to upsell or cross-sell services. Building strong customer relationships, delivering professional and empathetic support, and meeting performance metrics are key aspects of this role.

• Proficiency in Customer Support and Customer Service to deliver a seamless and positive experience for customers
• Strong Communication skills, with the ability to clearly articulate information and resolve customer queries effectively
• Experience working in Contact Centers and familiarity with workflows and tools used in such environments
• Sales skills, including the ability to identify and execute opportunities for upselling or cross-selling
• Excellent problem-solving abilities and a focus on achieving customer satisfaction
• Ability to work collaboratively in a fast-paced and structured environment
• Proficiency in multiple languages or dialects is an added advantage
• Previous experience in a similar role is preferred
• Minimum educational requirement: a high school diploma or equivalent; further education is a plus