Lavu Tech Solutions Hiring! Full Time IT Production Support Team Lead in Federal Territory - Ricebowl

Looking for locals.

Work-proficient English level. Technical Service Desk or Level 1 Production Support, 24X7 shift model, good to have experience in supporting banking, payment & finance applications

Responsibilities

• Overseeing team member’s responsibility for incidents, service requests & proactive tasks and ensure each of them are properly managed within agreed OLAs

• Shift accountability and ensure the high impact approvals are provided with proper risk assessment

• Delivery of Start of Day, End of Day health proactive checks and communicate to management and stakeholders

• Regular review of passed or partial incidents and make actionable improvement plans

• Collaborate with other leads to review patterns on repeated incidents, gaps in internal process and SOP and efficiency opportunities

• Oversee daily shift huddle and resolve / address potential detriments and set team members accountability for various actions

Good to Have: UNIX, SQL queries, parsing logs

Must Have: AS/400, MAINFRAME, OPEN

Experience: 6-9 years